Returns & Refunds policy

At Jewells Town, we offer a Return Policy only — no refunds are issued.

You can return your order within 7 days from the date of delivery without giving any reason. However, refunds are not provided; you will receive a store credit or gift voucher instead, which you can use for your future purchases.

To initiate a return, you must notify us via a clear statement by emailing jewellstown@gmail.com.

Conditions for Returns:

• The goods must be purchased within the last 30 days.

• The goods must be unused, undamaged, and in their original packaging.

Items not eligible for return:

• Customized or personalized products.

• Goods that are not suitable for return due to health or hygiene reasons if unsealed.

• Goods inseparably mixed with other items after delivery.

• Perishable items or those past expiry.

We reserve the right to refuse returns if the item does not meet these conditions.

Returning Goods:

You are responsible for the cost and risk of returning the goods.
Return address:

F504, Ajnara Le Garden, Greater Noida West, Uttar Pradesh

Use an insured and trackable shipping service. We are not liable for items lost or damaged during return shipping.

Gifts:

If the item was marked as a gift, you will receive a gift card or store credit after we receive the returned item.

Important:
➔ Refunds will issued only after verification by jewellstown team.
➔ Only exchanges are available after return approval.

Contact Us:

For any return-related queries, contact us at jewellstown@gmail.com.